Why are resin flooring installers on their own with warranties?

Video Transcript:

I just want to spend a quick moment talking about resin flooring systems. So, every resin flooring installer in the old days had to develop their own system of doing an epoxy floor.

So, an example for a flake system, they would use someone’s basecoat, and then another maufactures flake product, and then they’d use a different manufacturer's polyurethane that they liked. And maybe they chose that as the polyurethane was the cheapest that month.

Now that all sounds great. They’ve put together this product combination and they know that it works because they’ve had to do it themselves. But the problem is, that if there is an issue or a defect, they're totally on their own. The flooring installer using this method is totally on his own.

Now when we start talking about flooring technicians, we are qualified against sets of systems. We only choose to use set systems that are put together by manufacturers and guess what? The manufacturer now has to warrant it. He has to support it because you're qualified and you're putting down his system as he wants it. Now you've got warranty, now you've got support. Now you've got confidence about what you're doing. Now you can talk to the consumer about a factory warranty, not just my warranty because after all, the next contractor that comes along, he says, "My warranty" too and you're no different.

But when you have a factory warranty, it's a different game.

So when I talk about systems, just keep that in mind. It's a known thing coming from the manufacturer that you are fully supported when you get a system as a whole.

Resin flooring manufacturers and warranties

Now, when we start talking about flooring installers, we are qualified against sets of systems. We only choose to use set systems that are put together by resin flooring manufacturers and the manufacturer has to warrant it. He has to support it because you’re qualified and you’re putting down his system.

Now you’ve got warranties and you’ve got support, now you’ve got confidence about what you’re doing. Now you can talk to the consumer about a factory warranty, not just my warranty because, after all, the next contractor that comes along, he says “my warranty” too and you’re no different. But when you have a factory warranty (from the resin flooring manufacturer), it’s a different game.

So, when I talk about resin flooring systems, just keep that in mind. It’s a known thing coming from the manufacturer and you are fully supported when you get a system as a whole.

Resin flooring warranties and systems feedback

This video is available at RealWorldEpoxies.com. My name is Jack Josephsen. Now if you like the video, share it. Like it. And more importantly, comment. Tell me about systems. What is it you want to know? What is it that frustrates you? What is the pains? What is it you wish for? What’s a dream system to you? Write this. Tell me the comments, so we can improve that aspect in this industry.

As always, take care and keep smiling.

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You can watch more videos in our resin flooring installer series here:

Installer video - Getting off the tools in a resin flooring business
Installer video - Getting squeezed for time on resin flooring projects
Installer video - Concrete not up to resin flooring standard
Installer video - Risk of applying own resin flooring systems
Installer video - Dealing with incorrect resin flooring specifications
Installer video - Resin flooring worksites not ready
Installer video - Trades damaging the concrete slab
Installer video - Importance of qualified resin flooring installers
Installer video - Trying resin flooring systems on a training slab